Terms and Conditions for Hearth & Haven

1. Introduction

Welcome to Hearth & Haven. These Terms and Conditions govern your use of our website, located at www.hearthandhaven.ie, and outline the contractual relationship between you and Hearth & Haven regarding any services you purchase or access through the site. By accessing or using our website, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree with any part of these terms, you must not use our website.

2. Services Offered

Hearth & Haven specializes in bespoke furniture design, custom upholstery, antique restoration, furniture repair, home decor accessories, and interior design consultation. We also commit to sustainable timber sourcing and offer nationwide delivery. All services are subject to availability, client consultation, and explicit agreement on project scope and cost.

For detailed information on our services, please visit our Services page.

3. Orders and Payments

All orders for bespoke furniture or restoration projects require a detailed consultation and a formal quotation. A deposit, typically 50% of the total project cost, is required to commence work. The remaining balance is due upon completion and before delivery. Payments can be made via bank transfer or other agreed-upon methods. All prices are quoted in EUR (€) and are inclusive of VAT where applicable, unless otherwise stated.

4. Delivery and Installation

Hearth & Haven offers nationwide delivery within Ireland. Delivery timelines are estimated and will be communicated at the time of order confirmation. While we take utmost care during transit, any damage sustained during delivery must be reported within 24 hours of receipt. Installation services for larger items can be arranged upon request and may incur additional charges.

5. Returns and Cancellations

Due to the bespoke nature of our furniture and restoration services, orders cannot typically be cancelled or returned once production has commenced or restoration work has begun, unless there is a defect in craftsmanship or material not caused by the customer. Any issues must be promptly reported to our sales team. For non-bespoke home decor accessories, a 14-day return policy applies, provided items are returned in their original condition and packaging.

6. Intellectual Property

All designs, patterns, text, graphics, logos, and images on this website are the property of Hearth & Haven or its content suppliers and are protected by Irish and international copyright laws. Unauthorized use, reproduction, or distribution of any content from this site is strictly prohibited.

7. Limitation of Liability

Hearth & Haven shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our website or services, or for the cost of procurement of substitute goods and services, or resulting from any goods or services purchased or obtained or messages received or transactions entered into through the website.

8. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Ireland. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the Irish courts.

9. Contact Us

If you have any questions about these Terms and Conditions, please contact us at: